SHIPPING POLICY

At SERUNE, we understand that receiving your order is an important part of the shopping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are generally processed after payment has been successfully received and the order has passed our standard processing checks.

Processing time may vary depending on:

• Product availability
• Order volume
• Destination
• Payment verification
• Fulfillment requirements
• Weekends and public holidays

Estimated processing information may be displayed during checkout or on individual product pages.

2. Shipping Times

Delivery times vary depending on the destination, shipping method, carrier, product availability, and other circumstances.

Estimated delivery times are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Delays may occur because of:

• Carrier disruptions
• Weather
• Customs processing
• Public holidays
• Incorrect address information
• High shipping volumes
• Transportation disruptions
• Events outside our reasonable control

3. Shipping Charges

Shipping charges are calculated according to the applicable shipping option and destination.

Any applicable shipping charges will be displayed during checkout before payment is completed.

Promotional free-shipping offers may have specific conditions, exclusions, minimum order requirements, destinations, or product restrictions.

4. Shipping Destinations

SERUNE may ship to locations supported by the shipping options available during checkout.

Available destinations may change depending on product availability, carrier coverage, regulations, or other operational factors.

If your destination is not available at checkout, please contact us for clarification.

5. Order Tracking

Where tracking is available, tracking information may be provided after your order has been processed and shipped.

Tracking updates are controlled by the relevant carrier and may not appear immediately after a tracking number is created.

Please allow reasonable time for the carrier's tracking system to update.

6. Delayed Shipments

While we work to process orders efficiently, delivery delays can occur.

If your order has exceeded the estimated delivery window, please contact us with your order number.

We will review the available tracking information and provide assistance where possible.

7. Incorrect Shipping Address

Customers are responsible for entering accurate and complete delivery information during checkout.

Please review your address carefully before completing your order.

If you notice an error, contact SERUNE immediately.

Once an order has been processed or shipped, we may not be able to change the delivery address.

Additional shipping costs may apply where an order needs to be reshipped because of incorrect or incomplete information provided by the customer.

8. Failed Delivery Attempts

If a carrier is unable to complete delivery because the recipient is unavailable, the address is incomplete, or another delivery issue occurs, the carrier may attempt redelivery, hold the package, return it to the sender, or take another action according to its procedures.

Customers should monitor tracking information and respond to carrier requests when necessary.

9. Returned Shipments

If a package is returned to SERUNE because of an incorrect address, refusal, failure to collect, or another customer-related delivery issue, contact us once the tracking information shows the return.

Depending on the circumstances, reshipping charges may apply.

Any refund will be handled according to our Return and Refund Policy.

10. Customs and Import Duties

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.

Where applicable, these charges may be the responsibility of the customer unless otherwise stated.

SERUNE cannot guarantee the amount or timing of customs charges because these are determined by relevant authorities and local regulations.

11. Customs Delays

International shipments may be delayed while passing through customs.

Such delays are outside SERUNE's direct control.

If tracking indicates that an order is being held by customs, the customer may need to respond to requests from the relevant authorities or carrier.

12. Lost Packages

If tracking indicates that a package may be lost or has stopped receiving updates for an extended period, contact SERUNE.

We may review the shipment with the carrier and determine the appropriate next step.

Resolution options depend on the circumstances, carrier information, applicable policies, and applicable law.

13. Delivered but Not Received

If tracking shows that an order was delivered but you cannot locate it, first check:

• Your delivery location
• Mailroom or reception area
• Household members
• Neighbors
• Safe delivery locations
• Carrier delivery notes

If you still cannot locate the package, contact us.

We may request additional information while the delivery is investigated.

14. Damaged Packages

If your package appears damaged when delivered, photograph the packaging and product before disposing of the packaging.

Contact SERUNE as soon as possible with your order number and supporting photographs.

Please also follow any carrier-specific damage reporting requirements where applicable.

15. Multiple Items

Orders containing multiple products may, depending on fulfillment arrangements, be shipped separately.

If items from the same order arrive at different times, check your tracking information before contacting us.

Separate tracking information may be provided when available.

16. Product Availability

Occasionally, an item may require additional processing time because of availability or fulfillment circumstances.

If an unexpected delay significantly affects your order, we will provide information where appropriate.

17. Shipping Information at Checkout

The shipping options and estimated information available during checkout should be reviewed before completing your purchase.

The final shipping cost and available method will depend on the destination and products in your order.